Within 10 years of taking over a lumber company in Libby, Montana, owners Jim and Jeanne Brooks saw so much growth that they decided to build a showroom and a new office. However, while business was taking off, they were still working with paper documentation and relying on the DSL internet that was available in the area. And it was slowing them down.

“My sales staff would come to me saying that web pages weren’t loading fast enough,” Jeanne says. “We found ourselves struggling.”

Then one day, a Ziply Fiber agent entered the building and told them that fiber-optic internet was available in Libby. Everything changed.

Big Sky got connected to fiber internet and opted for Dedicated Ethernet and Hosted Voice, giving the Brooks’ family business fast, secure connectivity to keep up with the competition and continue providing lumber to their customers around the country.

Ziply Fiber’s Dedicated Ethernet solution provides symmetrical, scalable speed tiers from 100 Mbps to 100 Gig, so as business needs grow, your internet can keep up. Our core network and equipment are designed, owned and operated by us with fully diverse, redundant paths to every POP and direct access to major carrier hotels with fully redundant reroute capability. The rebuilt, state-of-the-art fiber network has expanded by hundreds of miles, reaching rural areas that previously had no access to high-capacity transport.

Fiber internet used by Big Sky Lumber

Fiber internet also enables businesses to move their phone lines to reliable, cloud-based fiber-optics. Ziply Fiber offers two Hosted Voice seats, a basic and an advanced, which can be customized for teams of all sizes and needs.

The Brooks family appreciates Ziply Fiber’s reliability – not just the product, but also the service. “John has been excellent,” Jeanne says of her representative. “He stops by occasionally and makes sure we’re taken care of. He’s always there to point us in the right direction. The people he puts us in contact with have been great. They really care.”

Since switching to Ziply Fiber and updating their processes and communication, the Brooks family decided to retire. With the business in such good shape and positioned for the future, Jim and Jeanne were able to pass it down to their son and daughter-in-law.

“We are working together as a family to ensure that our business can grow and stay with the times and be here for the future of the community,” Jeanne says.