If you're moving, upgrading equipment or canceling a service, you may need to return Ziply Fiber equipment within 45 days to avoid unreturned equipment fees.
Start here: Get the free shipping code for your account
Have your account number handy to complete an equipment search and create a free QR shipping code. No boxing needed, just take the equipment and QR code to your nearest authorized UPS retail location.
No shipping code found for your account?
If the QR shipping search doesn't display your equipment, and you don't find the make and model listed below, you can find steps for equipment recycling and disposal here.
If your equipment is listed below, and no results were found when searching for a free QR code with your account number, pack your equipment in a suitable cardboard box and complete a UPS shipping form. Then take the box to an authorized UPS retail location near you.
DATA / INTERNET
| EQUIPMENT TYPE | MANUFACTURER/MODEL | UNRETURNED FEE |
|---|---|---|
| Router |
TP-Link HB810 | $300 |
| Router | Commscope NVG448B | $100 |
| Router | Commscope NVG448BQ | $100 |
| Router | Commscope NVG443B | $100 |
| WiFi Extender | TP-Link HB610 | $300 |
| Converter | Nokia F-010G-F | $150 |
| Converter | ReadyLinks IPC-2-TCP-RPF | $150 |
| Converter | ReadyLinks IPC-PS-30 | $150 |
| SD WAN | Nokia NSG-C601 | $200 |
| SD WAN | Nokia NSG-E206 | $500 |
| SD WAN | Nokia NSG-E306 | $1,200 |
| SD WAN | Nokia NSG-X620 | $2,600 |
| SD WAN | Nokia NSG-X640 | $5,200 |
| SD WAN | Nokia NSG-X200 | $2,600 |
| SD WAN | Nokia NSG-X | $5,200 |
PHONE
| EQUIPMENT BRAND |
MODEL | UNRETURNED FEE |
|---|---|---|
| Adtran | TA908E Gen 3 | $1,100 |
| Adtran | TA916E Gen 3 | $1,650 |
| Adtran | TA924E Gen 3 | $200 |
| ALGO | 8180 IP Speaker | $240 |
| Cisco | ISR4331-SEC/K9 | $2,200 |
| Cisco | ISR4431-SEC/K9 | $7,100 |
| Cisco | ISR4451-SEC/K9 | $8,500 |
| Mediatrix | C710LP | $200 |
| Mediatrix | C711LP | $250 |
| Polycom | CCX 400 | $150 |
| Polycom | CCX 500 | $200 |
| Polycom | CCX 600 | $300 |
| Polycom | Obi 300 | $100 |
| Polycom | Obi 302 | $100 |
| Polycom | Obi 312 | $100 |
| Polycom | Soundstation 6000 | $500 |
| Polycom | VVX311 | $100 |
| Polycom | VVX501 | $200 |
| Polycom | VVX601 | $300 |
| Yealink | CP920 | $275 |
| Yealink | CP960 | $325 |
| Yealink | T43U | $90 |
| Yealink | T46U | $130 |
| Yealink | T48U | $180 |
| Yealink | W56 | $100 |
| Yealink | W59R | $140 |
| Yealink | W60 Package | $110 |
| Grandstream | HT812 | $50 |
| Grandstream | HT814 | $100 |
| Grandstream | HT818 | $150 |