Virtual Front Office (VFO) is an online ordering system used by Ziply Fiber Wholesale customers to submit orders, pre-orders, and trouble tickets for Access and Local services. VFO is accessible on Google Chrome and Microsoft Edge.
The Customer Wholesale Portal (CWP) gives CLECs the ability to access their wholesale reports.
Local Wholesale customers may receive provider notifications (aka Line Loss Reports) via electronic bonded method (EDI or UOM) by completing the Provider Notifications Request Form. Company OCNs can register for provider notifications in the CWP to receive the reports via bonded method.